We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.

I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.

Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.

Become a "learning organization". Shuck your arrogance - "if it isn't our idea, it can't be that good" - and become a determined copycat/ adapter/ enhancer.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.

Business isn't some disembodied bloodless enterprise. Profit is fine - a sign that the customer honors the value of what we do. But "enterprise" ( a lovely word ) is about heart. About beauty. It's about art. About people throwing themselves on the line. It's about passion and the selfless pursuit of an ideal.