We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.

If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

Hire attitude train skills.

The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.

A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set, and constantly reinvent you as a brand.

Inspiring visions rarely (I'm tempted to say never) include numbers.