If there is a single tragic flaw that mars our biggest enterprises, it is conservatism - the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.

Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.

An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader's premier trait.

Excellence comes from human beings doing things of value that customers find memorable.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

A good collection is more than just the sum of its parts.