Only pissed-off people change the world.

Print-based libraries developed in an age of scarce printed resources.

I'm fundamentally not interested in the Fortune 500 companies - in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.

Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.

I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

Brand inside is more important than brand outside for sustained success.