People are not their behaviors.

If there is any one skill that every professional must learn, it is how to brand himself or herself in the marketplace. A brand provides certainty to customers and lets them know that what they`re getting is the best. People don`t like to make decisions. Once we decide, for example, the kind of toothpaste we prefer, rarely do we change. We have to make so many decisions every day in our lives that most of us are overwhelmed.

Success comes from taking the initiative and following up or persisting.

One of the things I'm best at is modeling. I find someone who is best at something I want to learn. Then I model them, and learn it myself. Then, when I've proven it to myself, I teach it to others.

Much more devastating than frustration is the emotion of disappointment.

The strongest force in the universe is a human being living consistently with his identity.

To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.