The world is changing. We all know this. And as that world changes, if you don't transform your company, you're stuck.

As Ive progressed in my career, Ive come to appreciate -- and really value -- the other attributes that define a companys success beyond the P&L: great leadership, long-term financial strength, ethical business practices, evolving business strategies, sound governance, powerful brands, values-based decision-making.

I've had many mentors, but the one that has the most impact was my mother.

Crankiness is a human attribute that when people walk in the door of Xerox, they remain human. The best way to get the best out of people is to not force them to be something other than they naturally are. Now what do they have to be? They have to be respectful. You can't be ridiculously disrespectful.

Dreams do come true, but not without the help of others, a good education, a strong work ethic, and the courage to lean in.

The best way to change it is to do it. Right? And then after a while you become it, and it's easy.

If you go to Norway, Finland, Russia or Australia, youll see Xerox or Fuji-Xerox people, not just the name on the door. We have human beings who live and work and serve customers everywhere around the globe.