The closer you get to your ultimate customer, the more you learn about your business.

Information is a negotiator's greatest weapon.

A negotiator should observe everything. You must be part Sherlock Holmes, part Sigmund Freud.

The closer you get to your ultimate customer, the more you learn about your business.

What's really important in life? Sitting on a beach? Looking at television eight hours a day? I think we have to appreciate that we're alive for only a limited period of time, and we'll spend most of our lives working.

Never be associated with someone you can't be proud of, whether you work for him or he works for you

In business, the competition will bite you if you keep running; if you stand still, they will swallow you.