You should think of your customers as partners, or better still, family.
I believe one of the most important priorities is to do whatever we do as well as we can.
You can only govern men by serving them. The rule is without exception.
Information is a negotiator's greatest weapon.
You can hype a questionable product for a little while, but you'll never build an enduring business.
The closer you get to your ultimate customer, the more you learn about your business.