Many organizations are now trying to walk under the banner of The Learning Organization, realizing that knowledge is our most important product ... But the only place that I've seen it is in the Army. As one colonel said, "We realized a while ago that it's better to learn than be dead."

Information is a business in itself. It is also something that has made control impossible ... you cannot get customers to accept prices in one place when they know there's a better deal elsewhere. It's a whole new world.

Capital goes to where it can escape taxation and be used to pay employees in sacks of rice.

A truly global economy, as opposed to the multinational economy of the recent past, will require concessions of national power ... that seemed impossible a few years ago and which even now we can but partly imagine.

The person who figures out how to harness the collective genius of his or her organization is going to blow the competition away.

The greatest testimony to the human spirit that I'm witnessing now is the fact that people still come back to work, after all that has been done to them. They are still willing to participate for a more positive future if they would be sincerely invited.

One man saying that everything is wrong can command coast-to-coast attention in living color, a power not given to an absolute monarch a century ago.