Human capital will go where it is wanted, and it will stay where it is well treated. It cannot be driven; it can only be attracted.

The information revolution has changed people's perception of wealth. We originally said that land was wealth. Then we thought it was industrial production. Now we realize it's intellectual capital. The market is showing us that intellectual capital is far more important that money. This is a major change in the way the world works. the same thing that happened to the farmers during the Industrial Revolution is now happening to people in industry as we move into the information age.

I walk into all these organizations, and I'm always puzzled when I realize that people still want to be there. Most people really want to love their organizations. We need that level of commitment ... Yet organizations have done very little to deserve that kind of staying-power.

Every line in the government's budget has its own constituency.

We're not in cultures which support learning; we're in cultures that give us the message consistently: "Don't mess up, don't make mistakes, don't make the boss look bad, don't give us any surprises." So we're asking for a kind of predictability, control, respect, and compliance that has nothing to do with learning.

Many organizations are now trying to walk under the banner of The Learning Organization, realizing that knowledge is our most important product ... But the only place that I've seen it is in the Army. As one colonel said, "We realized a while ago that it's better to learn than be dead."

Information about money has become almost as important as money itself.