We're not in cultures which support learning; we're in cultures that give us the message consistently: "Don't mess up, don't make mistakes, don't make the boss look bad, don't give us any surprises." So we're asking for a kind of predictability, control, respect, and compliance that has nothing to do with learning.

All the Congress, all the accountants and tax lawyers, all the judges, and a convention of wizards all cannot tell for sure what the income tax law says.

The greatest testimony to the human spirit that I'm witnessing now is the fact that people still come back to work, after all that has been done to them. They are still willing to participate for a more positive future if they would be sincerely invited.

Capital goes where it is welcome and stays where it is well treated.

Information about money is more important than money itself.

I walk into all these organizations, and I'm always puzzled when I realize that people still want to be there. Most people really want to love their organizations. We need that level of commitment ... Yet organizations have done very little to deserve that kind of staying-power.

Human capital will go where it is wanted, and it will stay where it is well treated. It cannot be driven; it can only be attracted.