Trust is the emotional glue that binds followers and leaders together.

I'd always rather err on the side of openness. But there's a difference between optimum and maximum openness, and fixing that boundary is a judgment call. The art of leadership is knowing how much information you're going to pass on - to keep people motivated and to be as honest, as upfront, as you can. But, boy, there really are limits to that.

Expect the best from your people and they will usually deliver but your expectations must be realistic.

Some of the strongest resistance to necessary change is the result of what Jim O'Toole has so aptly characterized as "the ideology of comfort and the tyranny of custom."

Trust is difficult to define, but we know when it's present and when it's not.

Leaders must earn the trust of their teams, their organizations, and their stakeholders before attempting to engage their support.

I am reminded how hollow the label of leadership sometimes is and how heroic followership can be.