Trust is the emotional glue that binds followers and leaders together.

A new leader has to be able to change an organization that is dreamless, soulless and visionless... someone's got to make a wake up call.

This is more than just having a vision. You can see the difference in the often-cited way in which Steve Jobs brought in John Sculley to take over Apple. At the time, Sculley was destined to be the head of Pepsico. The clincher came when Jobs asked him, "How many more years of your life do you want to spend making colored water when you can have an opportunity to come here and change the world?"

Understand stakeholder symmetry: Find the appropriate balance of competing claims by various groups of stakeholders.

There are two ways of being creative. One can sing and dance. Or one can create an environment in which singers and dancers flourish.

Leadership is the capacity to translate vision into reality.

Leaders are people who believe so passionately that they can seduce other people into sharing their dream.