The job of a manager is to support his or her staff, not vice versa, and that begins by being among them.

If I have to tell a guy he's got something to do, I consider myself a failure as a manager.

If you don't fail on a regular basis, you are not trying hard enough.

Never try to take a fortified hill, especially if the Army on top is bigger than you are

We felt that the employees would take a greater interest in work if they felt they were part of the company.

Men and women want to do a good job, and if they are provided the proper environment, they will do so

Problems, however, are rarely solved on the spur of the moment. They must be organized and dissected, then key issues isolated and defined. A period of gestation then sets in, during which these issues are mulled over. You put them in your mind and consciously or unconsciously work at them at odd hours of the day or night - even at work. It is somewhat analogous to trying to place a name on the face of someone you've met before. Often the solution to a problem comes to you in much the same way you eventually recall the name.