Always do the right thing, always be exciting, always be encouraging, and always be learning something new.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

When you give a man a dole you deny him his dignity, and when you deny him his dignity you rob him his destiny.

The way you see people is the way you treat them.

The real test in golf and in life is not in keeping out of the rough, but in getting out after you are in.

You'll never see a happy ungrateful person.

Just remember, when you should grab something, grab it; when you should let go, let go.