People who won’t take step number one never take step number two.

If you learn from defeat, you haven't really lost.

For 24 years of my adult life, by choice I weighed well over 200 lbs. I say by choice because you see I have never accidentally eaten anything.

The complaining customer represents a huge opportunity for more business.

Part of your purpose in life is to build strong and fruitful relationships with others, and your work setting is a perfect place to start.

The way you see things - your attitude - is the most important factor in your success.

The six people who had the biggest impact on my life were all women. Had I been sexist, my life would have been far less fulfilling.