How you see your future is much more important that what has happened in your past.
Make failure your teacher, not your undertaker.
The complaining customer represents a huge opportunity for more business.
Once you have accepted yourself, it's so much easier to accept other people and their points of view.
Remember there is plenty of room at the top-but not enough to sit down.
Before a person can achieve the kind of life he wants, he must think, act, walk, talk and conduct himself in all of his affairs as would the person he wishes to become.