When you've got a solid commitment and solid objectives, you've got a much better chance of reaching your goal.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

The major difference between the big shot and the little shot is the big shot is just a little shot who kept on shooting.

Everybody says they want to be free. Take the train off the tracks and it’s free-but it can’t go anywhere.

A productive employee who is kept busy working at his or her job is far more likely to be happy at that job and less likely to look for employment elsewhere.

Remember that failure is an event, not a person.

Opportunity is in the person, not the job.