Well madam, have you looked in the mirror and seen the state of your nose? Boxing is my excuse. What's yours?
Alan CooperUsability methods are like sandpapering a chair. If you are making a chair, the sandpaper can make it smoother. But no amount of sandpaper will turn a chair into a table.
Alan CooperNo matter how beautiful, no matter how cool your interface, it would be better if there were less of it.
Alan CooperComputers no longer interface with humans--they interact, and the interaction will become steadily deeper, more subtle, and more crucial to our collective sanity and ultimate survival.
Alan CooperBecause computers have memories, we imagine that they must be something like our human memories, but that is simply not true. Computer memories work in a manner alien to human memories. My memory lets me recognize the faces of my friends, whereas my own computer never even recognizes me. My computer's memory stores a million phone numbers with perfect accuracy, but I have to stop and think to recall my own.
Alan Cooper