Well madam, have you looked in the mirror and seen the state of your nose? Boxing is my excuse. What's yours?

If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful.

Run for your lives-the computers are invading. Awesomely powerful computers tackling ever more important tasks with awkward, old-fashioned interfaces. As these machines leak into every corner of our lives, they will annoy us, infuriate us, and even kill a few of us. In turn, we will be tempted to kill our computers, but we won't dare because we are already utterly, irreversibly dependent on these hopeful monsters that make modern life possible.

A powerful tool in the early stages of developing scenarios is to pretend the interface is magic. If your persona has goals and the product has magical powers to meet them, how simple could the interaction be? This kind of thinking is useful to help designers look outside the box.

We seem to be keeping old fans and are bringing on new fans that are teenagers. I think that is amazing. When I was a teenager, that was when I fell in love with music. It affected me in a deep way. That's why I love having teenagers at our shows.

You can get spiritual things out of books and stories and they have nothing to do with religion.

It's harder than you might think to squander millions of dollars, but a flawed software development process is a tool well suited to the job.