Usability methods are like sandpapering a chair. If you are making a chair, the sandpaper can make it smoother. But no amount of sandpaper will turn a chair into a table.
Alan CooperNo matter how beautiful, no matter how cool your interface, it would be better if there were less of it.
Alan CooperIt's harder than you might think to squander millions of dollars, but a flawed software development process is a tool well suited to the job.
Alan Cooper