There are two options: adapt or die.

Competition is warfare. Mostly it is played by prescribed rules--there is a sort of Geneva Convention for competition--but it's thorough and often brutal.

I believe in the value of paranoia. Business success contains the seeds of its own destruction. The more successful you are, the more people want a chunk of your business and then another chunk and then another until there is nothing left.

The most important role of managers is to create environment in which people are passionately dedicated to winning in marketplace.

In the first round of work simplification...you can reasonably expect a 30 to 50 percent reduction...To implement the actual simplification, you must question why each step is performed. Typically, you will find that many steps exist in your work flow for no good reason. Often they are there by tradition or because formal procedure ordains it, and nothing practical ordains it.

Just as we could have rode into the sunset, along came the Internet, and it tripled the significance of the PC.

Not all problems have a technological answer, but when they do, that is the more lasting solution.