Trust processes as well as people.

High performing organizations have cultures of creativity and risk. They encourage workers to innovate and play.

If one foot is in a bucket of steam, and the other is in a bucket of ice, you are not, on average, comfortable.

It is not the time to put school districts up for auction. Now is the time to galvanize them into action.

High performance leaders know they have to breathe out when they are coming up for air.

We must use collegiality not to level people down but to bring together their strength and creativity.

There is a new science of complexity which says that the link between cause and effect is increasingly difficult to trace; that change (planned or otherwise) unfolds in non-linear ways; that paradoxes and contradictions abound; and that creative solutions arise out of diversity, uncertainty and chaos.