Whatever you do, be different - that was the advice my mother gave me, and I can't think of better advice for an entrepreneur. If you're different, you will stand out.

My argument is: keep the bloody bottom line at the bottom. That's where it should be.

I hope to leave my children a sense of empathy and pity and a will to right social wrongs

Women want to be free to choose from the same range of options that men take for granted. In our quest for equal pay, equal access to education and opportunities, we have made great strides. But until women can move freely and think freely in their homes, on the streets, in the workplace without the fear of violence, there can be no real freedom.

People don't want simply to buy the product, they want to have sympathy with the company too.

The growth of The Body Shop is testimony to the fact that you don't need to waste money on costly advertising campaigns to be successful. Instead, we've always relied on word of mouth and stories.

One of the most intriguing things in management and in business is the role of storytelling - people need the anecdotes to do the work that they do.