If I had to name a driving force in my life, I would name PASSION every time

Speed, agility and responsiveness are the keys to future success.

Get informed. Get outraged. Get inspired. Get active.

Whatever you do, be different. If you're different, you will stand out.

I think the leadership of a company should encourage the next generation not just to follow, but to overtake. The duty of leadership is to put forward ideas, symbols, metaphors of the way it should be done, so that the next generation can work out new and better ways of doing the job. The complaint Gordon and I have is that we are not being overtaken by our staff. We would like to be able to say, "We can't keep up with you guys", but, it is not happening.

The key to handling problems and conflict within an organization is to keep the channels of communication wide open.

There are no rules or formulas for success. You just have to live it and do it. knowing this gives us enormous freedom to experiment toward what we want. Believe me, it's a crazy, complicated journey. It's trial and error. It's opportunism. It's quite literally, "Let's try lots of this stuff and see how it works."