The aging process is fascinating because it doesn't disturb me, because this is what it is supposed to be like. But I'll tell you what does - it's the lack of strength - you can't hold up suitcases and do it yourself. Loss of physical strength.

My mother's bottom line was truth to her values. It meant bringing your heart and your humanity to work.

The end result of kindness is that it draws people to you.

Be special. Be anything but mediocre.

What we are trying to do is to create a new business paradigm, simply showing that business can have a human face and a social conscience.

I am still looking for the modern equivalent of those Quakers who ran successful businesses and made money because they offered honest products and treated their people decently . . . This business creed, sadly, seems long forgotten.

There has been a real influence on young people, whose travel is experiential. For them, their values change when their experiences change; travel is like a university without walls.