the leaders of globalization ... have tied themselves to a single measurement by which they judge success and failure ... They only measure money and the bottom line.

Communication is the key for any global business.

If I had to choose my driving force, it would be passion.

I'd have opened a bloody library if I'd wanted to be quiet.

If you really didn't ever want to get wrinkles, then you should have stopped smiling years ago!

One of the most intriguing things in management and in business is the role of storytelling - people need the anecdotes to do the work that they do.

I am still looking for the modern equivalent of those Quakers who ran successful businesses and made money because they offered honest products and treated their people decently . . . This business creed, sadly, seems long forgotten.