I don't want our success to be measured only by financial yardsticks, or by our distribution or number of shops. What I want to be celebrated for - and it's going to be tough in a business environment - is how good we are to our employees and how we benefit our community. It's a different bottom line.

If you do things well, do them better. Be daring, be first, be different, be just.

People don't want simply to buy the product, they want to have sympathy with the company too.

My mother's bottom line was truth to her values. It meant bringing your heart and your humanity to work.

Don't underestimate the power of the vigilante consumer.

I'd have opened a bloody library if I'd wanted to be quiet.

Corporate crime kills far more people and costs taxpayers far more money than street crime.