I think it is completely immoral for a shop to trade in the middle of a community, to take money and make profits from that community and then ignore the existence of that community, its needs and problems.

Free trade holds much of the blame for continued international conflict. Markets are said to possess wisdom that is somehow superior to man. Those of us in business who travel in the developing world see the results of such western wisdom and have a rumbling disquiet about much of what our economic institutions have bought into.

if companies are in business solely to make money, no consumer can fully trust what they do or say.

Running a company on market research is like driving while looking in the rear view mirror.

We were most creative when our back was against the wall.

Consumers have not been told effectively enough that they have huge power and that purchasing and shopping involve a moral choice.

At The Body Shop we had always been measured by how many jobs we had created, and I got a major award from the Queen on that.