If you don't believe one person can make a difference, you have never been in bed with a mosquito.

It's about creating a product or service so good that people will pay for it. Now 30 years on The Body Shop is a multi local business with over 2.045 stores serving over 77 million customers in 51 different markets in 25 different languages and across 12 time zones. And I haven't a clue how we got here!

I run my company according to feminine principles, principles of caring, making intuitive decisions, not getting hung up on hierarchy or all those dreadfully boring business-school management ideas; having a sense of work as being part of your life, not separate from it; putting your labor where your love is; being responsible to the world in how you use your profits; recognizing the bottom line should stay at the bottom.

The end result of kindness is that it draws people to you.

Globalization ... is the most important change in the history of mankind, and often just the latest name for the conspiracy of the rich against the poor.

Being good is good business

Make heroes out of the employees who personify what you want to see in the organization.