I traveled enormously during the 1960's, when you measured everything by where you traveled and what you did as travelers.

You have to look at leadership through the eyes of the followers and you have to live the message.

You can't change t he wor ld f rom t he rear view mir ror.

I don't think I'm a risk-taker. I don't think any entrepreneur is. I think that's one of those myths of commerce. The new entrepreneur is more values-led: you do what looks risky to other people because that's what your convictions tell you to do. Other companies would say I'm taking risks, but that's my path - it doesn't feel like risk to me.

I have no interest in being the biggest, the most profitable or the largest retailer. I just want The Body Shop to be the best, most breathlessly exciting company - and one that changes the way business is carried out.

A woman in advancing old age is unstoppable by any earthly force. I love it.

One of the most intriguing things in management and in business is the role of storytelling - people need the anecdotes to do the work that they do.