a social conscience is not incompatible with profit.

Ninety-nine per cent of what we say is about values. I firmly believe that ethical capitalism is the best way of changing society for the better.

I'd have opened a bloody library if I'd wanted to be quiet.

We are honest about our methods and our mistakes. We are not perfect - it isn't possible to be perfect - but we are trying to go in the right direction and in those circumstances, it's best not to mystify what we are trying to do.

Entrepreneurs are outsiders by nature - outsiders with a work ethic.

To run this business ... you need ... optimism, humanism, enthusiasm, intuition, curiosity, love, humour, magic and fun, and that secret ingredient-euph oria.

One of the key problems of the business world is that greed has become culturally acceptable.