The word love is never mentioned in big business.

With fewer and fewer corporations controlling more and more of the world's trade, there is an ever greater need to know more about the practices of these large faceless organizations.

At The Body Shop we had always been measured by how many jobs we had created, and I got a major award from the Queen on that.

By creating conversation, we let our customers spread our message by word of mouth.

The trouble with the new world we have watched being created over the past decade is that it sees no further than money. People have always been obsessed with money, of course - greed is as old as history. But when the institutions that govern all our lives forget there was ever anything else, then it gets dangerous.

Running a company on market research is like driving while looking in the rear view mirror.

Mess with nature and it will mess right back.