The word love is never mentioned in big business.

If you've got a partner that's supportive and you're doing something you enjoy it doesn't ever become a job or a burden. Its about community, new friendships, support mechanism.

If you don't believe one person can make a difference, you have never been in bed with a mosquito.

Maybe this is what the future will look like: fresh, clean water will be so rare it will be guarded by armies. Water as the next oil - the next resource worth going to war over.

If there is excitement in their lives, it is contained in the figures on the profit and loss sheet. What an indictment.

The end result of kindness is that it draws people to you.

The money that we make from the company goes into The Body Shop Foundation, which isn't one of those awful tax shelters like some in America. It just functions to take the money and give it away.