Traditionally, the role of the individual was to conform to the organization. In the future the organization will have to conform to the needs of the individual.

I don't want to be defined by being the founder of the Body Shop, and I don't want to be defined as a woman suffering from Hepatitis C. There's more to my life than that.

You persuade people with passion, so you've got to have a product or service you feel emotionally charged about. Then you can tell stories about it that will inspire others.

I believe that conventional marketing techniques are increasingly ineffective. Customers are hyped out. They have been overmarketed. They are becoming more cynical about the whole advertising and marketing process.

If you really didn't ever want to get wrinkles, then you should have stopped smiling years ago!

Get informed. Get outraged. Get inspired. Get active.

I'd have opened a bloody library if I'd wanted to be quiet.