Communication is the key for any global business.

I believe that conventional marketing techniques are increasingly ineffective. Customers are hyped out. They have been overmarketed. They are becoming more cynical about the whole advertising and marketing process.

I think the leadership of a company should encourage the next generation not just to follow, but to overtake. The duty of leadership is to put forward ideas, symbols, metaphors of the way it should be done, so that the next generation can work out new and better ways of doing the job. The complaint Gordon and I have is that we are not being overtaken by our staff. We would like to be able to say, "We can't keep up with you guys", but, it is not happening.

By definition, design, and practice, capitalism is a system that concentrates economic power in the hands of the few to the exclusion of the many.

Speed, agility and responsiveness are the keys to future success.

Never feel too small or powerless to make a difference.

Globalization ... is the most important change in the history of mankind, and often just the latest name for the conspiracy of the rich against the poor.