we can wake up one morning and find that the technology of this virtual, inter-connected world wasn't the liberating force we thought, but binds us ever more tightly under the control of the money men.

The growth of The Body Shop is testimony to the fact that you don't need to waste money on costly advertising campaigns to be successful. Instead, we've always relied on word of mouth and stories.

A vision is something you see and others don't. Some people would say that's a pocket definition of lunacy. But it also defines entrepreneurial spirit.

People don't want simply to buy the product, they want to have sympathy with the company too.

If you think you're too small to have an impact, try going to bed with a mosquito.

The end result of kindness is that it draws people to you.

My passionate belief is that business can be fun, it can be conducted with love and a powerful force for good.