we can wake up one morning and find that the technology of this virtual, inter-connected world wasn't the liberating force we thought, but binds us ever more tightly under the control of the money men.

I hope to leave my children a sense of empathy and pity and a will to right social wrongs

The market controls everything, but the market has no heart.

Ninety-nine per cent of what we say is about values. I firmly believe that ethical capitalism is the best way of changing society for the better.

How can you ennoble the spirit when you are selling something as inconsequential as a face cream?

The Body Shop Foundation is run by our staff and supports social activism and environmental activism. We don't tend to support big agencies.

By creating conversation, we let our customers spread our message by word of mouth.