The growth of The Body Shop is testimony to the fact that you don't need to waste money on costly advertising campaigns to be successful. Instead, we've always relied on word of mouth and stories.

I don't want our success to be measured only by financial yardsticks, or by our distribution or number of shops. What I want to be celebrated for - and it's going to be tough in a business environment - is how good we are to our employees and how we benefit our community. It's a different bottom line.

If you really didn't ever want to get wrinkles, then you should have stopped smiling years ago!

Entrepreneurs are visionaries - they see things other people don't see.

The most exciting thing happening in business is the rise of vigilante consumers.

People don't want simply to buy the product, they want to have sympathy with the company too.

A Sense Of Outrage Is Essential For The Entrepreneurial Spirit. I Think Discontentment Drives You To Want To Do Something About It. And My Outrage Came Very Early On.