What we are trying to do is to create a new business paradigm, simply showing that business can have a human face and a social conscience.

At The Body Shop we had always been measured by how many jobs we had created, and I got a major award from the Queen on that.

Get informed. Get outraged. Get inspired. Get active.

It is a critical job of any entrepreneur to maximize creativity, and to build the kind of atmosphere around you that encourages people to have ideas. That means open structures, so that accepted thinking can be challenged.

There is no scientific answer for success. You can't define it. You've simply got to live it and do it.

Communication is the key for any global business.

To run this business ... you need ... optimism, humanism, enthusiasm, intuition, curiosity, love, humour, magic and fun, and that secret ingredient-euph oria.