The strategies that managers employ are at least as important as the facilities at their disposal.

If cybernetics is the science of control, management is the profession of control.

Too close a view may interfere with one's grasp of an overall problem or concept.

There is, then, a logical priority about the arrangements, and logic has nothing to do with time.

A slowly moving queue does not move uniformly. Rather, waves of motion pass down the queue. The frequency and amplitude of these waves is inversely related to the speed at which the queue is served.

It is terribly important to appreciate that some things remain obscure to the bitter end.

Management problems are not respecters of the company organization, nor of the talents of the people appointed to solve them.