The strategies that managers employ are at least as important as the facilities at their disposal.

A slowly moving queue does not move uniformly. Rather, waves of motion pass down the queue. The frequency and amplitude of these waves is inversely related to the speed at which the queue is served.

Certain management policies-stretching of credit resources, for example-may lead to great progress in good conditions; but, like the Grand Prix car in comparison with the Land Rover, they may not be robust enough to survive when the going gets tough.

Too close a view may interfere with one's grasp of an overall problem or concept.

Policy-making, decision-taking, and control: These are the three functions of management that have intellectual content.

It is terribly important to appreciate that some things remain obscure to the bitter end.

There is, then, a logical priority about the arrangements, and logic has nothing to do with time.