People want to do business with someone they like. If people like you, they're going to want to do business with you. And if they don't you're going to have an almost insurmountable obstacle to overcome.

Buyers decide in the first eight seconds of seeing a home if they're interested in buying it. Get out of your car, walk in their shoes and see what they see within the first eight seconds.

I think of my business and investments as extension of my family.

I got along with people very well at every job I had, people liked me and I liked them and I loved being on my feet.

When you're a big money earner and your husband isn't, it makes you question how feminine you are. I felt I was less feminine than if I was a supporting wife, or a second fiddle, or 'Mrs. Higgins.

I became a larger than life figure for one reason only. When you're quoted in the 'Wall Street Journal,' the 'New York Times,' constantly as the expert in the business people assume you're a lot bigger than you are. And then I had to run like hell to catch up with my own image.

I did everything in my power to give my brokers brand identity and clout in the market. I saw my job as parent to build them up and if I took care of them, then they would take care of their customer.