That ability to pop back up is true of anyone who succeeds in their field.

If you want to have a creative culture, you can't get it by reading books. You get it by example.

Innovation and creativity are the juiciest parts of running a business.

I did everything in my power to give my brokers brand identity and clout in the market. I saw my job as parent to build them up and if I took care of them, then they would take care of their customer.

Confidence is overrated. It's when we're uncomfortable and looking for answers that we learn and grow the most.

Empathy for the people you're working with and being aware of their needs...that's the "big kahuna" in managing people.

Instead of assuming everything you're being told is the truth, ask plenty of questions.