The primary thing that any technology startup must do is build a product that's at least 10 times better at doing something than the current prevailing way of doing that thing. Two or three times better will not be good enough to get people to switch to the new thing fast enough or in large enough volume to matter.

As a company grows, communication becomes its biggest challenge.

Relationships built from a business do better than the reverse.

Planning is valuable, tho the plan is usually useless.

Hire sales people who are really smart problem solvers, but lack courage, hunger and competitiveness, and your company will go out of business.

There is no silver bullet. There are always options and the options have consequences.

The thing that's confusing for investors is that founders don't know how to be CEO. I didn't know how to do the job when I was a CEO. Founder CEOs don't know how to be CEOs, but it doesn't mean they can't learn. The question is... can the founder learn that job and can they tolerate all mistakes they will make doing it?