How do you make your company a good place to work in general? That's a really really really large and complex set of skills. A lot of it is on the job training, combined with excellent mentorship.

If you have never done the job, how do you know what to want?

Sometimes an organization doesn’t need a solution; it just needs clarity.

Most large mistakes in organizational design come from putting the individual ambitions of the people at the top of the organization ahead of the communication paths for the people at the bottom of the organization.

How do you make your company a good place to work in general? That's a really really really large and complex set of skills. A lot of it is on the job training, combined with excellent mentorship.

In my experience as CEO, I found that the most important decisions tested my courage far more than my intelligence.

It's pretty clear that [customers] know what their budgets are now, and what they want to spend it on.