As companies move to web-based computing they get a lot more servers, which are difficult to manage and control. All kinds of problems can arise - security, quality and worms.

It turns out that is exactly what product strategy is all about—figuring out the right product is the innovator’s job, not the customer’s job.

There are no silver bullets.

Sometimes an organization doesn’t need a solution; it just needs clarity.

It's quite possible for an executive to hit her goal for the quarter by ignoring the future.

I emphasize to C.E.O.s, you have to have a story in the minds of the employees. It's hard to memorize objectives, but it's easy to remember a story.

The one thing with stress is, you've got to keep your focus on what you can do, not what happened to you.