The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.
Bill CapodagliValues must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.
Bill CapodagliVision without execution is like a plane without wings, or Dumbo without ears, it just won't fly.
Bill Capodagli