My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace. In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

An idea becomes great when it becomes tangible.

The key is to make sure you are doing the "right things" before you worry about doing things "right".

When values are deeply embedded within an organization, they seldom change.