If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

Productivity starts with doing the right things.

In today's global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it's "innovate or die"!

I would advise any startup to take the time to define their unique culture and work at making it a reality.

Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.

In the long run, it costs more to provide poor rather than good service.

When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.