When people feel criticized, they almost always defend the behavior you want them to change.
Bill CrawfordIn order to become more influential with those who are resistant to our point of view, we must be willing to start with what is influencing them.
Bill CrawfordThe way to encourage people to be accountable is to engage the responsible, accountable, trustworthy part of their brain.
Bill CrawfordThe true measure of our belief in the validity of our values is our willingness to act upon them.
Bill Crawford