If we have optimism without empathy then it doesn't matter how much we master the secrets of science. We're not really solving problems, we're just working on puzzles.

We have over 60 million machines that can take the same diskette, plug it in and immediately ah, that that software's working. And so it's created the worldwide software industry that... that is so very competitive and moving so quickly.

[Smart] is an elusive concept. There's a certain sharpness, an ability to absorb new facts. To ask an insightful question. To relate to domains that may not seem connected at first. A certain creativity that allows people to be effective.

Well I think any author or musician is anxious to have legitimate sales of their products, partly so they're rewarded for their success, partly so they can go on and do new things.

I was lucky to be involved and get to contribute to something that was important, which is empowering people with software.

Living on $6 a day means you have a refrigerator, a TV, a cell phone, your children can go to school. That's not possible on $1 a day.

Your most unhappy customers are your greatest source of learning.