I think before Twitter people didn't think that way, not in any sort of meaningful or specific way, so what I'm trying to say, if we're trying a bunch of stuff, a lot of cool and great social stuff, a lot of platform stuff, then some of it will stick, and some of it will be junked over. Some of it will be just like the cell phone, you can't imagine not having it.

I started out as an artist, and I continue to think of myself as an artist first, and a technologist and entrepreneur after that.

Positive culture comes from being mindful, and respecting your coworkers, and being empathetic.

In any leadership position, you're always going to be disappointing somebody.

When you think about Twitter, there are people all around the world reporting twenty-four seven, every second. They're reporting what they're seeing and what's happening around them. So there's a lot of potential for breaking news.

I started as an artist and I had a side job moving some heavy boxes for a publishing company. They had just gotten a Mac for their art department, the department that creates the book covers. I was kind of showing the art director a thing or two about how to use a Mac. And one day everyone went out to lunch and I jumped on the computer and designed a book jacket and slipped it in the pile to go to the review board in New York. They picked my jacket and when the art director got back to Boston, he wanted to know who designed it and I said, "Me." He was like, "The box guy?"

We didn't have anything before Twitter that allowed a group of people roaming around a city to communicate instantly, in real time, and in a coordinated way, in a group.