Well, when Eleanor Roosevelt's mother dies, she goes to live with her Grandmother Hall. And her Grandmother Hall is in mourning. She's in widow's weeds. She's in her 50s, but appears very old. And she's exhausted from raising rather out-of-control children. Her favorite daughter, Anna, has died (Eleanor's mother), and she has living at home two other sons, Vallie and Eddie. And they are incredible sportsmen, incredible drinkers, out-of-control alcoholics.

She writes that one of the moments that she felt most useful was when her mother had a headache, and she would stroke her head and rub her forehead. And I think Eleanor Roosevelt's entire life was dedicated to two things: (one) making it better for all people, people in trouble and in need, like her family.

I think Eleanor Roosevelt always had a most incredible comfort writing letters. I mean, she was in the habit of writing letters. And that's where she allowed her fantasies to flourish. That's where she allowed her emotions to really evolve. And that's where she allowed herself to express herself really fully, and sometimes whimsically, very often romantically. And it really starts with her letters to her father, who is lifelong her primary love.

Well, in Washington, this is a very hard time for Eleanor and Franklin. This is when Lucy Mercer first appears. And Lucy Mercer is Eleanor Roosevelt's own secretary. Very beautiful young woman, not unlike Eleanor Roosevelt: tall, blonde, thick haired. And FDR is having an affair with her, which Eleanor Roosevelt finds out when FDR returns from Europe in 1918 with the famous flu of 1918.

I think that Eleanor Roosevelt really learned about the limits of power and influence from Arthurdale. She could not make some things happen. And she particularly learned that she could not, just because she was nominally in charge, she could not change people's hearts and minds; that a very long process of education would result before race was on the national agenda. And it really did move her into the racial justice arena with both feet. She came out fighting.

Eleanor Roosevelt never thought that she was attractive. She never thought that she was really sufficiently appealing. And I think her whole life was a response to her effort to get her mother to pay attention to her, to love her, and to love her as much as she loved her brothers.

And if you look at pictures of Eleanor between 1918 and 1921, she becomes anorexic. She really loses a tremendous amount of weight. That's when her teeth really go bad. It's a terrible, terrible time for her. And she has five children, ranging in age from three to 10. It's an emotionally terrible ordeal.