Offer your customers a long-term relationship, then do everything possible to build and maintain it.

The law of correspondence says your outer world is a mirror of your inner world. Your outer world corresponds to your inner world. Your outer world of your relationships-especially with your children and spouse-simply corresponds to how you feel about yourself, how you're doing

Destructive criticism is the biggest single enemy of human potential. It is worse than cancer or heart disease. While those diseases can ultimately lead to the deterioration and death of an individual, destructive criticism kills the soul of the person but leaves the body walking around.

Excellence is not a destination; it is a continuous journey that never ends.

The more you take on, the more efficient you become. You only learn how much you can actually do by trying to do too much.

How much we like ourselves governs our performance.

All skills are learnable.