There are, basically, three kinds of people: the unsuccessful, the temporarily successful, and those who become and remain successful. The difference is character.
Get the facts. Ask questions and listen intently to the answers before responding.
The foundation of lasting self-confidence and self esteem is excellence, mastery of your work.
Never criticize, condemn or complain in a conversation with a customer or prospect.
Resolve to be among the top 20% of salespeople who make 80% of the sales.
Think about your goals at every opportunity throughout the day.